All online, anywhere, anytime.
Satisfied customers are a fundamental ingredient for a successful business, many would suggest the lifeblood of the business. Understanding how to deliver this core ingredient is a crucial skill for managers whose work involves any aspect of Customer Engagement.
Review any mission statement and ‘provide best quality customer service’ is always there in one form or another.
Learn how to develop quality customer service and integrate it into your company, whether you want to improve your own sales or customer service skills or gain the skills to lead sales and customer service teams, the Diploma of Customer Engagement is the course for you. Build a culture of continuous improvement, implement customer satisfaction measures.
An accredited RTO, National Training operates Australia-wide issuing Tertiary Qualifications every week, with National you can secure or grow your career, enrol now, start today.
Benefits of Studying with Us
Self Paced Online Learning
Study online anywhere, anytime work to your own timetable with constant access to our dedicated trainers and support staff. Our flexible, industry relevant courses are fully online, tailored to a busy life schedule, allowing you to learn at your own pace when it suits you.
Recognition of Prior Learning
Do you already have extensive industry experience or work skills? Don’t spend time studying what you already know, use your existing knowledge to gain your qualification by applying for RPL.
For RPL the normal course fee is charged.
Specialist Trainers and Materials
National’s learning materials have been purpose built to support students that have a busy lifestyle. You can download and print off the our PDF Learner Guides, the assessments are in word document, and there is no charge for resubmitting assessments.
Flexible Payment Options
Our courses are flexible, and so is paying for them. Take advantage of up-front savings and get started right away.
12 month payment plans are also available, in either monthly or weekly instalments.
No extra fees or interest.
Manage staff and professional development
BSBWOR501 – Manage personal work priorities and professional development
This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.
BSBLED501 – Develop a workplace learning environment
This unit describes the skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance.
BSBHRM512 – Develop and manage performance-management processes
This unit describes the skills and knowledge required to develop and facilitate implementation of performance management processes and to coordinate individual or group learning and development to encourage effective employee performance.
BSBHRM405 – Support the recruitment, selection and induction of staff
This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions.
Implement Business Improvement Processes
BSBMGT516 – Facilitate continuous improvement
This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
BSBINM501 – Manage an information or knowledge management system
This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system.
BSBADM502 – Manage meetings
This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
Develop Sales and Customer Strategies
BSBCUS501 – Manage quality customer service
This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others.
BSBSLS501 – Develop a sales plan
This unit describes the skills and knowledge required to develop a sales plan for a product or service for a team covering a specified sales territory based on strategic objectives and in accordance with established performance targets.
BSBCUE504 – Integrate customer engagement within the organisation
This unit describes the skills and knowledge required to fully integrate customer engagement to ensure customers maintain a high profile and significance within the organisation.
Materials and Assessments
Online study at National Training
How do you complete your online studies at National Training?
- The course is structured around learning materials (in pdf form that you can print out) and word document based assessments downloaded and submitted through our
customised learning management system, Moodle.
- You have access to all the learning materials from the beginning of your course, so you can work through at your own pace.
- You will be asked to answer short answer questions, case studies, and projects depending on the learning outcomes required for each unit.
- Once submitted, your trainer will mark the assessment within 7 days.
- If there are issues, feedback is given, and you are free to re submit. There are no additional fees for resubmission.
- Once this is done, you move onto the next unit.
What support do you get with your study?
You are well supported throughout your course, with an industry specialist Trainer. You can contact your trainer via phone, JoinMe, Skype or email, between Monday to Friday
9am to 5pm as you progress through your qualification, so you won’t feel alone. You can also contact National Training support staff when you need.
What job roles exist?
Customer service roles range from direct hands on to Team Managers, catering for all level of experience, in almost every industry in Australia and overseas
- Contact centre manager
- Front desk supervisor
- Campaign manager
- Help desk manager
- Call centre manager
- Sales manager
- Telesales team leader