Double Diploma Customer Engagement and Human Resources

Course Duration: 3 - 36 Months self paced
4.5 out of 5 from 205 recent student reviews
$7,900 $2,475 SAVE $5,425 Apply Now
National Recognition and Accreditation
Flexible Payment Plans
Self Paced Online Learning
COURSE $7,900
$2,475
SAVE $5,425
National Recognition and Accreditation
Flexible Payment Plans
Self Paced Online Learning

All online, anywhere, anytime.

Studying the diploma in Human Resources Management will equip you with the skills and knowledge necessary to manage and support employees within organisations. Coupled with customer service, the Customer Service Manager will be capable in developing a quality customer service culture, implementing customer satisfaction measures.

You need to lead the customer service team, and understand how to select, manage and motivate the right people. This is all part of being the manager that people trust.

National Training has combined BSB50315 Diploma of Customer Engagement with BSB50618 Diploma of Human Resource Management, as some units are common you only need to complete 13 units to get 2 Diplomas (rather than 10 and 9 units if you did the Diplomas separately) your CV will have 2 current Diplomas.

An accredited RTO, National Training operates Australia-wide issuing Tertiary Qualifications every week, with National you can secure or grow your career, enrol now, start today.


Benefits of Studying with Us

Self Paced Online Learning

Study online anywhere, anytime work to your own timetable with constant access to our dedicated trainers and support staff. Our flexible, industry relevant courses are fully online, tailored to a busy life schedule, allowing you to learn at your own pace when it suits you.

Recognition of Prior Learning

RPL is recognition of your knowledge and past work experience, we often find that students don’t have the required documentation to prove competency. Invariably students return to the course and with their knowledge quickly finish the assessments.
The normal fee applies for RPL

Specialist Trainers and Materials

National’s learning materials have been purpose built to support students that have a busy lifestyle. You can download and print off the our PDF Learner Guides, the assessments are in word document, and there is no charge for resubmitting assessments.

Flexible Payment Options

For a limited time only, our payment plans are 50% off the normal fee.

You can pay $219 a month or $51 a week, on the 18-month payment plan, total financial outlay $3,950.

You can payout the remaining balance at anytime and get 15% off


Course Units

Implement quality customer service

BSBWOR502 – Lead and manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

BSBLED501 – Develop a workplace learning environment

This unit describes the skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance.

BSBINM501 – Manage an information or knowledge management system

This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system.

BSBMGT516 – Facilitate continuous improvement

This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

BSBCUS501 – Manage quality customer service

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others.

BSBCUE504 – Integrate customer engagement within the organisation

This unit describes the skills and knowledge required to fully integrate customer engagement to ensure customers maintain a high profile and significance within the organisation.

BSBSLS501 – Develop a sales plan

This unit describes the skills and knowledge required to develop a sales plan for a product or service for a team covering a specified sales territory based on strategic objectives and in accordance with established performance targets.

Manage employees and Implement HR processes

BSBHRM501 – Manage human resources services

This unit describes the skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics.

BSBHRM513 – Manage workforce planning

This unit describes the skills and knowledge required to manage planning in relation to an organisation’s workforce including researching requirements, developing objectives and strategies, implementing initiatives and monitoring and evaluating trends.

BSBHRM506 – Manage recruitment selection and induction processes

This unit describes the skills and knowledge required to manage all aspects of recruitment selection and induction processes in accordance with organisational policies and procedures.

BSBHRM512 – Develop and manage performance-management processes

This unit describes the skills and knowledge required to develop and facilitate implementation of performance management processes and to coordinate individual or group learning and development to encourage effective employee performance.

BSBWHS401 – Implement & monitor WHS policies, procedures & programs to meet legislative requirements

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

BSBWRK520 – Manage employee relations

This unit describes the skills and knowledge required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations


Materials and Assessments

Online study at National Training

How do you complete your online studies at National Training?

  • The course is structured around learning materials (in pdf form that you can print out) and word document based assessments downloaded and submitted through our
    customised learning management system, Moodle.
  • You have access to all the learning materials from the beginning of your course, so you can work through at your own pace.
  • You will be asked to answer short answer questions, case studies, and projects depending on the learning outcomes required for each unit.
  • Once submitted, your trainer will mark the assessment within 7 days.
  • If there are issues, feedback is given, and you are free to re submit. There are no additional fees for resubmission.
  • Once this is done, you move onto the next unit.

What support do you get with your study?

You are well supported throughout your course, with an industry specialist Trainer. You can contact your trainer via phone, JoinMe, Skype or email, between Monday to Friday
9am to 5pm as you progress through your qualification, so you won’t feel alone. You can also contact National Training support staff when you need.

Career Opportunities

What job roles exist?
Depending on your level of experience, there are HR and Customer Service Management roles in almost every industry in Australia and overseas, being able to lead and manage your team to deliver the desired outcome is a much sort after skill.

  • Fair Work Australia
  • Human Resources Manager
  • HR Manager Training and Development
  • Contact centre manager
  • Call centre manager
  • Sales manager
  • Telesales team leader
  • HR Manager Recruitment and Selection



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