All online, anywhere, anytime.
Studying the diploma in Human Resources Management will equip you with the skills and knowledge necessary to manage and support employees within organisations. Coupled with customer service, the Customer Service Manager will be capable in developing a quality customer service culture, implementing customer satisfaction measures.
You need to lead the customer service team, and understand how to select, manage and motivate the right people. This is all part of being the manager that people trust.
National Training has combined BSB50315 Diploma of Customer Engagement with BSB50618 Diploma of Human Resource Management, as some units are common you only need to complete 13 units to get 2 Diplomas (rather than 10 and 9 units if you did the Diplomas separately) your CV will have 2 current Diplomas.
An accredited RTO, National Training operates Australia-wide issuing Tertiary Qualifications every week, with National you can secure or grow your career, enrol now, start today.
Flexible Payment Options.
1. Pay upfront $1,999, that’s 75% OFF the regular course price of $7,900
2. Study Now Pay Later
No payments for 3 months, then 9 monthly payments of $388, that’s a total financial outlay of $3,493.
3. Weekly or Monthly Payment Plans, $158 a month or $36 a week on a 18-month payment plan, no setup fees or interest charged total financial outlay of $2,850
Plus you can payout the remaining balance at any time and get 15% OFF.
Benefits of Studying with Us
Self Paced Online Learning
100% online so you can study anywhere, anytime, you can learn at your own pace when it suits you. All materials are available from day one, many who are familiar with the work requirements often skip through the learning materials and get straight into the assessments, finishing in a few months.
Enrol today, select your payment option, if payment notification is received during business hours, you will be enroled the same day. Next is your welcome email with login details to get you started. Submitted assessments are assessed within 2-3 working days.
Your qualification will be sent via registered post within 14 days of completion.
National Training delivers tertiary qualifications Australia-wide every week.
Specialist Trainers and Materials
National Training’s learning materials have been purpose built to support students that have a busy lifestyle. Leaner Guides are PDF’s (view online or print-off), Assessments are word documents, there are no special presentations, and there is no charge for resubmitting assessments.
Check out our Trainer Profiles here.
Implement quality customer service
BSBWOR502 – Lead and manage team effectiveness (Elective)
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
BSBLED501 – Develop a workplace learning environment (Core)
This unit describes the skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance.
BSBINM501 – Manage an information or knowledge management system (Elective)
This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system.
BSBMGT516 – Facilitate continuous improvement (Core)
This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
BSBCUS501 – Manage quality customer service (Elective)
This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others.
BSBCUE504 – Integrate customer engagement within the organisation (Core)
This unit describes the skills and knowledge required to fully integrate customer engagement to ensure customers maintain a high profile and significance within the organisation.
BSBSLS501 – Develop a sales plan (Elective)
This unit describes the skills and knowledge required to develop a sales plan for a product or service for a team covering a specified sales territory based on strategic objectives and in accordance with established performance targets.
Manage employees and Implement HR processes
BSBHRM501 – Manage human resources services (Core)
This unit describes the skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics.
BSBHRM513 – Manage workforce planning (Core)
This unit describes the skills and knowledge required to manage planning in relation to an organisation’s workforce including researching requirements, developing objectives and strategies, implementing initiatives and monitoring and evaluating trends.
BSBHRM506 – Manage recruitment selection and induction processes (Core)
This unit describes the skills and knowledge required to manage all aspects of recruitment selection and induction processes in accordance with organisational policies and procedures.
BSBHRM512 – Develop and manage performance-management processes (Core)
This unit describes the skills and knowledge required to develop and facilitate implementation of performance management processes and to coordinate individual or group learning and development to encourage effective employee performance.
BSBWHS401 – Implement & monitor WHS policies, procedures & programs to meet legislative requirements (Core)
This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
BSBWRK520 – Manage employee relations (Core)
This unit describes the skills and knowledge required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations
Materials and Assessments
Online study at National Training
How do you complete your online studies at National Training?
- The course is structured around learning materials (in pdf form that you can print out) and word document based assessments downloaded and submitted through our
customised learning management system, Moodle.
- You have access to all the learning materials from the beginning of your course, so you can work through at your own pace.
- You will be asked to answer short answer questions, case studies, and projects depending on the learning outcomes required for each unit.
- Once submitted, your trainer will mark the assessment within 7 days.
- If there are issues, feedback is given, and you are free to re submit. There are no additional fees for resubmission.
- Once this is done, you move onto the next unit.
What support do you get with your study?
You are well supported throughout your course, with an industry specialist Trainer. You can contact your trainer via phone, JoinMe, Skype or email, between Monday to Friday
9am to 5pm as you progress through your qualification, so you won’t feel alone. You can also contact National Training support staff when you need.
What job roles exist?
Depending on your level of experience, there are HR and Customer Service Management roles in almost every industry in Australia and overseas, being able to lead and manage your team to deliver the desired outcome is a much sort after skill.
- Fair Work Australia
- Human Resources Manager
- HR Manager Training and Development
- Contact centre manager
- Call centre manager
- Sales manager
- Telesales team leader
- HR Manager Recruitment and Selection