Double Diploma Customer Engagement and Leadership and Management

Course Duration: 3 - 36 Months Self Paced
4.5 out of 5 from 205 recent student reviews
$7,900 $2,475 SAVE $5,425 Apply Now
National Recognition and Accreditation
Flexible Payment Plans
Self Paced Online Learning
COURSE $7,900
$2,475
SAVE $5,425
National Recognition and Accreditation
Flexible Payment Plans
Self Paced Online Learning

All online, anywhere, anytime.

Studying the diploma in Leadership and Management will equip you with the skills necessary to lead and manage employees within organisations. Coupled with customer service, the Customer Service Manager will be equipped to develop and delivery a quality customer service culture.

You need to lead the customer service team, and understand how to select, manage and motivate the right people, are all part of being the manager that people trust.

National Training has combined BSB50315 Diploma of Customer Engagement with BSB51918 Diploma of Leadership and Management, as some units are common you only need to complete 13 units to get 2 Diplomas (rather than 10 and 12 units if you did the Diplomas separately) your CV will have 2 current Diplomas.

An accredited RTO, National Training operates Australia-wide issuing Tertiary Qualifications every week, with National you can secure or grow your career, enrol now, start today.


Benefits of Studying with Us

Self Paced Online Learning

Study online anywhere, anytime work to your own timetable with constant access to our dedicated trainers and support staff. Our flexible, industry relevant courses are fully online, tailored to a busy life schedule, allowing you to learn at your own pace when it suits you.

Recognition of Prior Learning

RPL is recognition of your knowledge and past work experience, we often find that students don’t have the required documentation to prove competency. Invariably students return to the course and with their knowledge quickly finish the assessments.
The normal fee applies for RPL

Specialist Trainers and Materials

National’s learning materials have been purpose built to support students that have a busy lifestyle. You can download and print off the our PDF Learner Guides, the assessments are in word document, and there is no charge for resubmitting assessments.

Flexible Payment Options

For a limited time only, our payment plans are 50% off the normal fee.

You can pay $219 a month or $51 a week, on the 18-month payment plan, total financial outlay $3,950.

You can payout the remaining balance at anytime and get 15% off


Course Units

Lead and manage people

BSBWOR501 – Manage personal work priorities and professional development

This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.

BSBWOR502 – Lead and manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

BSBLDR502 – Lead and manage effective workplace relationships

This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures.

BSBLDR511 – Develop and use emotional intelligence

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

BSBLED501 – Develop a workplace learning environment

This unit describes the skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance.

BSBHRM405 – Support the recruitment, selection and induction of staff

This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions.

BSBWHS501 – Ensure a safe workplace

This unit describes the skills and knowledge required to establish, maintain and evaluate the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

Implement quality customer service

BSBMGT516 – Facilitate continuous improvement

This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

BSBCUS501 – Manage quality customer service

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others.

BSBCUE504 – Integrate customer engagement within the organisation

This unit describes the skills and knowledge required to fully integrate customer engagement to ensure customers maintain a high profile and significance within the organisation.

BSBSLS501 – Develop a sales plan

This unit describes the skills and knowledge required to develop a sales plan for a product or service for a team covering a specified sales territory based on strategic objectives and in accordance with established performance targets.

BSBMGT517 – Manage operational plan

This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

BSBINM501 – Manage an information or knowledge management system

This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system.


Materials and Assessments

Online study at National Training

How do you complete your online studies at National Training?

  • The course is structured around learning materials (in pdf form that you can print out) and word document based assessments downloaded and submitted through our
    customised learning management system, Moodle.
  • You have access to all the learning materials from the beginning of your course, so you can work through at your own pace.
  • You will be asked to answer short answer questions, case studies, and projects depending on the learning outcomes required for each unit.
  • Once submitted, your trainer will mark the assessment within 7 days.
  • If there are issues, feedback is given, and you are free to re submit. There are no additional fees for resubmission.
  • Once this is done, you move onto the next unit.

What support do you get with your study?

You are well supported throughout your course, with an industry specialist Trainer. You can contact your trainer via phone, JoinMe, Skype or email, between Monday to Friday
9am to 5pm as you progress through your qualification, so you won’t feel alone. You can also contact National Training support staff when you need.

Career Opportunities

What job roles exist?
Depending on your level of experience, there are management roles, with a customer service focus in almost every industry in Australia and overseas

  • Customer service roles in Government
  • Private sector manager
  • Call centre manager
  • Team leader
  • Operations manager
  • Client manager
  • Area manager
  • Distribution center manager



Prefer to Message? Drop us a line below

* Mandatory Fields
Website Security Test