All online, anywhere, anytime.
Studying the diploma in Leadership and Management will equip you with the skills necessary to lead and manage employees within organisations. Coupled with customer service, the Customer Service Manager will be equipped to develop and delivery a quality customer service culture.
You need to lead the customer service team, and understand how to select, manage and motivate the right people, are all part of being the manager that people trust.
National Training has combined BSB50315 Diploma of Customer Engagement with BSB51918 Diploma of Leadership and Management, as some units are common you only need to complete 13 units to get 2 Diplomas (rather than 10 and 12 units if you did the Diplomas separately) your CV will have 2 current Diplomas.
An accredited RTO, National Training operates Australia-wide issuing Tertiary Qualifications every week, with National you can secure or grow your career, enrol now, start today.
Flexible Payment Options.
1. Pay upfront $2,975, that’s 63% OFF the regular course price of $7,900
2. Study Now Pay Later
No payments for 3 months, then 9 monthly payments of $388, that’s a total financial outlay of $3,493.
3. Weekly or Monthly Payment Plans, $208 a month or $48 a week on a 18-month payment plan, no setup fees or interest charged.
Total financial outlay of $3,750, plus you can payout the remaining balance at any time and get 15% OFF.
Benefits of Studying with Us
Self Paced Online Learning
100% online so you can study anywhere, anytime, you can learn at your own pace when it suits you. All materials are available from day one, many who are familiar with the work requirements often skip through the learning materials and get straight into the assessments, finishing in a few months.
Enrol today, select your payment option, if payment notification is received during business hours, you will be enroled the same day. Next is your welcome email with login details to get you started. Submitted assessments are assessed within 2-3 working days.
Your qualification will be sent via registered post within 14 days of completion.
National Training delivers tertiary qualifications Australia-wide every week.
Specialist Trainers and Materials
National Training’s learning materials have been purpose built to support students that have a busy lifestyle. Leaner Guides are PDF’s (view online or print-off), Assessments are word documents, there are no special presentations, and there is no charge for resubmitting assessments.
Check out our Trainer Profiles here.
Lead and manage people
BSBWOR501 – Manage personal work priorities and professional development (Elective)
This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.
BSBWOR502 – Lead and manage team effectiveness (Core)
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
BSBLDR502 – Lead and manage effective workplace relationships (Core)
This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures.
BSBLDR511 – Develop and use emotional intelligence (Core)
This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
BSBLED501 – Develop a workplace learning environment (Core)
This unit describes the skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance.
BSBHRM405 – Support the recruitment, selection and induction of staff (Elective)
This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions.
BSBWHS521 – Ensure a safe workplace for a work area (Elective)
This unit describes the skills and knowledge required to establish, maintain and evaluate the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.
Implement quality customer service
BSBMGT516 – Facilitate continuous improvement (Core)
This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
BSBCUS501 – Manage quality customer service (Elective)
This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others.
BSBCUE504 – Integrate customer engagement within the organisation (Core)
This unit describes the skills and knowledge required to fully integrate customer engagement to ensure customers maintain a high profile and significance within the organisation.
BSBSLS501 – Develop a sales plan (Elective)
This unit describes the skills and knowledge required to develop a sales plan for a product or service for a team covering a specified sales territory based on strategic objectives and in accordance with established performance targets.
BSBMGT517 – Manage operational plan (Core)
This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
BSBINM501 – Manage an information or knowledge management system (Elective)
This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system.
Materials and Assessments
Online study at National Training
How do you complete your online studies at National Training?
- The course is structured around learning materials (in pdf form that you can print out) and word document based assessments downloaded and submitted through our
customised learning management system, Moodle.
- You have access to all the learning materials from the beginning of your course, so you can work through at your own pace.
- You will be asked to answer short answer questions, case studies, and projects depending on the learning outcomes required for each unit.
- Once submitted, your trainer will mark the assessment within 7 days.
- If there are issues, feedback is given, and you are free to re submit. There are no additional fees for resubmission.
- Once this is done, you move onto the next unit.
What support do you get with your study?
You are well supported throughout your course, with an industry specialist Trainer. You can contact your trainer via phone, JoinMe, Skype or email, between Monday to Friday
9am to 5pm as you progress through your qualification, so you won’t feel alone. You can also contact National Training support staff when you need.
What job roles exist?
Depending on your level of experience, there are management roles, with a customer service focus in almost every industry in Australia and overseas
- Customer service roles in Government
- Private sector manager
- Call centre manager
- Team leader
- Operations manager
- Client manager
- Area manager
- Distribution center manager