Any person working in customer service and management knows that being able to connect and engage with customers is vital. Unfortunately, many managers don’t have this skill naturally. This is perfectly normal, it’s a skill to be learnt just like any other. But it is one that should be a top priority.
Every business prioritises customer engagement. It is the lifeblood of every successful enterprise. When considering upskilling for your current employment or getting the edge over competition in new roles, having this ability can’t be underestimated. The practical skills of creating sales plans, manage training of others, understanding recruitment processes, and integrating customer engagement within an organisation will be invaluable to yourself and your company.