Almost every business is dependent on its customers, quality customer service is an integral part of any business, customers can be internal consumers as well as external. HR leaders and management need to develop strategies that build and nurture a culture of customer service. With our industry experienced trainers and purpose built learning materials, you’ll be able to get your head around how your reputation and service ethics will drive growth in your business.
The HR professional deals with all the functions of a business that relate to its employees; enterprise agreements, recruitment and selection, training and development, contracts of employment, employee rights, remuneration, appraisals, and health and safety (complete 9 units)
Learn how to develop quality customer service and integrate it into your company, whether you want to improve your own sales or customer service skills or gain the skills to lead sales and customer service teams. Build a culture of continuous improvement, implement customer satisfaction measures.
The Customer Service Manager needs to be able to recruit, induct, motivate, discipline and co-ordinate all available resources, a background in HR will give you the skills and knowledge to operate at the senior level in all industries. As many units in the two diploma's are common, you only need to complete 13 units to get 2 Tertiary qualifications (rather than 9 and 10 if you did the diplomas separately).
Leadership skills with a strong background in workforce management will give you the skills and knowledge to operate at the senior level in all industries. As many units in the two diploma's are common, you only need to complete 13 units to get 2 Tertiary qualifications (rather than 12 and 10 if you did the diplomas separately).
Get the skills, knowledge and qualification you need to confidently and competently step up into a management role. This diploma has been created in consultation with industry to provide you with practical, work based skills to lead and manage people (complete 12 units)