Student Info

Policies & Compliance Reports

Please click on the links below for each of our policies:

Access to Records
Complaints and Appeals procedures
Course Fee’s and Refund Policy
LLN Policy Procedure
Privacy Statement
Withdrawal Policy and Procedure
Complaints and Appeals Form

Please click on the links below for the appropriate form:

Student Handbook
Withdrawal Form
Refund Application Form

Payment Options

Payment plans are managed by Debit Success collecting monthly payments from the student, Debit Success pays National Training. Your agreement with Debit Success is regulated by the National Consumer Credit Protection Act 2009 to ensure that you are offered the full protection of the law.

Cooling off period

National offers a seven (7) day cooling off period, if a student withdraws within seven days of enrolment a refund of all monies paid less a $250 administration fee will apply.

The following payment options are available

1. Payment can be made via EFT, PayPal or Credit Card can be processed over the phone. Please call (03)9674 0333 if you wish to pay by card.
2. Invoice to company –if an invoice is required, please email with invoicing details
3. Monthly or weekly payment plans are available – All our payment plans run over 12 months, and can be used for courses on special. No interest or set-up fees are charged.

Time Extensions

If you go over the allowable time period for any course, and have not completed, you will be charged $400 for a 6 month extension.

The extension fee can be waived at the discretion of the CEO if you have done a reasonable amount of work in that time period.

Frequently Asked Questions

Dual Diplomas are available

If you wish to complete a dual diploma, you are given two years to complete.

Often there are shared units in between courses, so you don’t have to do them twice! Thanks to this, we can offer a special price. Please check our specials page for awesome deals!

National Training processes enrolments as quickly as possible, on receipt of payment during business hours you will begin your course on the same day.

As this is online self paced learning, there aren’t any semesters. Start any time! All you need to do is complete an online enrolment form.

National Training is not a Vet Fee Help provider.

12 month, weekly or monthly payment plans are available are available for all courses including courses on sale. No interest or setup fees are charged.

National also has a seven (7) day cooling off period, if a student withdraws within seven (7) days of enrolment a a refund of all monies paid less a $250 administration fee will apply.


National has built its assessments to be user friendly, fully compliant and not repetitive. There are no exams.
Assessments include a variety of formats which will enhance your understanding:

  • Case studies
  • Multiple choice
  • Short answer questions
  • Workplace scenarios
  • Projects

Remember you can resubmit your assessments as many times as you like for no extra cost.

You do not have immediate workplace experience or policies to refer to, National provides access to its fully simulated workplace company; National Camper Trailers. Here you will find company departments, budgets, plans, policies and other documents to support your assessments.

Need some Help? Just ask us!

Register your details bellow, and we’ll be in contact to answer any questions.